Shipping Policy

Shipping Policy

Thank you for shopping at Botsi. We are committed to providing a seamless and reliable shipping experience for our valued customers. Please review our shipping policy to understand the details of our shipping process, including delivery options, timelines, and related information.

Definitions and Key Terms

For clarity in this Return & Refund Policy:

Company: refers to Botsi.

Customer: refers to the individual or entity that purchases products from Botsi.

Device: any internet-connected device such as a phone, tablet, computer used to access Botsi services.

Service/Products: refers to the offerings of Botsi as described on our platform.

Website: Botsi’s site, accessible via

You: a person registered with Botsi to use the Services or purchase products.

Shipping & Delivery coverage:

BOTSI delivers across the UAE. We’re constantly striving to improve your experience and are working on introducing more delivery methods across our channels. Kindly continue checking back for any updated. Deliveries take place between 9:00am - 09:00pm.

Orders placed outside of working hours (9am-8pm), after the cut-off time and/or during any UAE public holiday will be deemed placed on the first UAE working day following the Order's submission. Delivery timelines are estimates, see further details below. Order delivery may face delays during promotional activity, sale season and bank holidays — during this time same day delivery and next-day delivery may not be available. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.

Delivery timelines (Within the UAE):

  • Standard Delivery: 1-5 business days (within Dubai)
  • Standard Delivery: 3-5 business days (Other Emirates)

Delivery timelines (Outside UAE):

General Delivery Conditions: Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

Orders are delivered daily excluding UAE public holidays. It is your duty to ensure appropriate access for deliveries.

Shipping Methods:
a. We partner with reliable shipping carriers to ensure timely and secure delivery of your orders.

  1. The available shipping methods will be displayed during the checkout process.
  2. Shipping options may vary depending on your location and the weight, size, and value of your order.

Tracking Your Order:
a. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.

  1. You can track the status of your shipment by visiting the carrier's website and entering the provided tracking number.
  2. Please allow some time for the tracking information to be updated after your order has been shipped.

Shipping Fees:
a. Shipping fees are calculated based on various factors, including the destination, weight, size, and value of your order.

  1. The applicable shipping charges will be displayed during the checkout process.

Shipping Updates and Communication:
a. We will keep you informed about the status of your order through email notifications.

  1. In case of any unforeseen delays or issues with your shipment, our customer service team will reach out to you to provide assistance and updates.

Please note that our shipping policy is subject to change without prior notice. It is your responsibility to review the shipping policy before placing an order.

If you have any further questions or need assistance regarding shipping, please don't hesitate to contact our customer service team. We are here to help!