Shipping Policy

Thank you for shopping at Botsi. We are committed to providing a seamless and reliable shipping experience for our valued customers. Please review our shipping policy to understand the details of our shipping process, including delivery options, timelines, and related information.

Shipping Locations and Coverage:
a. We currently offer shipping services within the United Arab Emirates (UAE) and select international destinations.

b. We strive to expand our shipping coverage to reach more countries in the future.

Order Processing Time:
a. Once your order is successfully placed and payment is verified, our team will process it within 3-5 business days.

b. Please note that orders placed on weekends or public holidays will be processed on the next business day.

c. During peak seasons or promotional periods, order processing may take longer than usual. We appreciate your patience and understanding during such times.

Shipping Methods:
a. We partner with reliable shipping carriers to ensure timely and secure delivery of your orders.

b. The available shipping methods will be displayed during the checkout process.

c. Shipping options may vary depending on your location and the weight, size, and value of your order.

d. You will have the opportunity to choose the most suitable shipping method based on your preferences and requirements.

Delivery Timelines:
a. The estimated delivery time for your order will depend on the shipping method selected and your location.

b. Local Deliveries (within the UAE):

- Standard Delivery: 7 business days

- Express Delivery: 3-5 business days (faster delivery option available for selected areas)

- Estimated delivery time will be provided during the checkout process.

Tracking Your Order:
a. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.

b. You can track the status of your shipment by visiting the carrier's website and entering the provided tracking number.

c. Please allow some time for the tracking information to be updated after your order has been shipped.

Shipping Fees:
a. Shipping fees are calculated based on various factors, including the destination, weight, size, and value of your order.

b. The applicable shipping charges will be displayed during the checkout process.

c. We may offer free shipping promotions from time to time, subject to specific terms and conditions.

Shipping Updates and Communication:
a. We will keep you informed about the status of your order through email notifications.

b. In case of any unforeseen delays or issues with your shipment, our customer service team will reach out to you to provide assistance and updates.

Please note that our shipping policy is subject to change without prior notice. It is your responsibility to review the shipping policy before placing an order.

If you have any further questions or need assistance regarding shipping, please don't hesitate to contact our customer service team. We are here to help!